FAQ (Frequently asked questions)

Let's start with the basics

General Questions

Or & Argent is an honest company with a storefront. We have 8 shops all located in Belgium and we have over 30 years of experience in jewelry. Our team of around 20 people will advise you and be on hand to answer all your questions. Online, we are accessible by email and telephone (see our contact page) from Monday to Friday.
We deliver jewelry and watches to different European countries, outside Europe, Switzerland and to the overseas departments and territories. We also deliver gold bars and coins via a secure carrier but only in Belgium. A question or you are unable to choose your delivery method for your country? Contact us via our contact form.
We provide secure payment in line with European standards. We do not store payment or bank/credit card information. Our online sales site is managed exclusively internally in Belgium by professionals.
In addition to the various tools (ring sizers and others), we provide the possibility of exchanging for 15 days in store or online. Don't like the model? No justification is necessary for your return.
We always guarantee receipt of your order. The package should be lost by the carrier? We will take care of its value, its return or possibly its refund. So you have the certainty that whatever happens, that your order will arrive at its destination.

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If you have not found an answer to your question, contact us via our contact form

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Your order
All the necessary information

Your order

When placing your order, the shipping time (when the package will be delivered to the carrier) is communicated for information only. This may vary due to several parameters, it can be readjusted later (for example if the jewel comes from one of our stores, the supplier's delay for a personalized jewel, etc.). We are doing everything we can to ship your order as quickly as possible.
We pay particular attention to always providing you with a competitive and fair price. We no longer offer a discount on your first order. However, you may occasionally receive a temporary offer by e-mail or SMS that you can use under the conditions of this offer.
Upon shipment of your order, you received a tracking link by email which is also available in your account. Please refer to this link to see the progress of delivery tracking.
You have the option of canceling your order as long as it is not in "being processed" status. Please contact us as soon as possible via our contact form if you wish to cancel your order. Cancellation requests at our stores will not be processed.
You have a problem to validate your order? Contact our customer service and we will send you a link to pay directly by email.
Yes you can pay in 3 installments with ALMA at no additional cost. The amount of your order must be between 50€ and 2000€. During the validation of your order, you pay a first part and then the payment is made automatically via ALMA.
Loyalty program
Benefits and discounts

Loyalty program

To become a member of the loyalty program, you must accept (check box) to receive offers during the validation of your order. For in-store purchases, you must fill in your contact details when purchasing (an e-mail address and a surname/first name is sufficient).
Yes you benefit from a 10% reduction for every 6 purchases registered on our loyalty system but also on your birthday. The birthday offer is valid for 15 days, one week before and one week after the date of your birthday. This 10% reduction is to be deducted from your purchase of the day. There is no minimum purchase.
First of all, we do not share your details with other partners. We contact you from time to time by e-mail for offers or to notify you of new products (possibly by SMS). You can easily unsubscribe at any time (link to click in emails or send stop by SMS). You can also contact us via our contact form to unsubscribe.