Product warranty

Your Or & Argent jewelries offers you a 2 years conformity guarantee on jewelry and watches. To benefit from this guarantee, you must be in possession of proof of purchase (receipt or invoice) and this only applies to manufacturing defects.

All crushing, shocks, even involuntary losses and deteriorations are not part of this guarantee.

Normal wear and tear on your jewelery or watch does not come under the guarantee of conformity.

Warranty does not apply to batteries for watches or purchases of gold or silver.

For many 18k gold plated jewellery, we extend the warranty on fine gold plating and this is guaranteed for 10 years for normal use.

How to request the application of this guarantee

To benefit from this guarantee, we invite you to go to the Or & Argent store where you purchased the product, bringing your proof of purchase.

For purchases on our webshop, you can either go to one of our jewelry stores or contact us via our contact form.

If you are offered a return, the outward and return shipping costs will be your responsibility.

Your satisfaction being our priority, we will always do our best to offer you a suitable solution whether online or in our jewelry stores.

For any problem, please contact our customer service via our contact form.