Terms of Sales

Company identity:

Paul Doutrepont & Cie SA, rue du Brou, 53, 4800 Verviers
VAT: BE 0444.941.770


The general conditions of sale detailed below govern exclusively the contractual relations between any user of the site www.or-argent.be (hereinafter referred to as 'user') and the merchant SA Paul Doutrepont & Cie (hereinafter after referred to as 'the SA').

These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written derogation. The SA may occasionally be required to modify some of the provisions of its general conditions, it is therefore necessary that they be reread before each visit to the site www.or-argent.be (hereinafter referred to as "SITE").

These changes are enforceable from the time they are posted online and cannot be applied to contracts entered into previously. Each purchase on the SITE is governed by the general conditions applicable on the date of the order.

We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them. By accessing the Site, you agree to abide by the General Conditions.


The selling prices indicated on the SITE are inclusive of all taxes but excluding delivery costs. Any delivery costs are indicated to the user and are invoiced to him at the end of the order in addition to the price of the selected products. The price to be paid is in Euros and is systematically indicated clearly before confirmation of the order. The price refers only to the written description of the product. The attached photo is purely decorative and may contain items that are not included in the price shown. SA reserves the right to modify its prices at any time, including delivery costs, but undertakes to apply the prices in force which will have been indicated to you on the SITE.


All offers are only open to customers living in European Union countries. The items are intended for normal household use. Despite the fact that the SITE is composed as accurately as possible, it is possible that the information provided is incomplete, or contains material errors, or is not updated.

If you have specific questions regarding, for example, size, color, availability, delivery time or delivery methods, we recommend that you contact customer service in advance at shop@or-argent. be. Regarding the accuracy, updating and completeness of the information offered, the SA is only bound by a contract of means.

The SA is in no way responsible for typing or material errors. The offer is valid until stocks are exhausted and may at any time be modified or withdrawn by SA. NV has the right (without justification) to refuse orders and to share deliveries.

Online purchase

The customer has the option of purchasing certain items from the Or & Argent assortment online. The sale is confirmed when the customer receives a confirmation email from shop@or-argent.be. The items will be delivered to the delivery address and as soon as possible.

Transfer of Ownership

The items delivered remain, until the moment of total payment by the customer, the exclusive property of SA. The risk of loss or damage shall be that of the customer from the time of delivery. The customer agrees, if the situation arises, to direct any third parties towards the transfer of ownership of the SA, for example to those who appropriate the partially unpaid items.

Penalties for non-payment

Without prejudice to the exercise of other rights specific to SA, the customer is required in the event of non-payment or delay from the expiry date, to pay interest of 2% per annum on the unpaid amount. In addition, the customer must automatically and without notice pay a lump sum amounting to 10% of the unpaid amount. SA also reserves the right to take back items that are not (fully) paid for. In the event of non-performance or delay in the performance of these obligations, the SA is required to reimburse the user for the goods and the transport costs.

Payment in installments with Alma

Instalment/deferred payment is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure. Only purchases between €50 and €2000 are eligible for payment with Alma.

By paying in installments with Alma, the Customer does not pay any fees.

Alma is a remote payment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code.

Any termination of the T&Cs that bind the Seller and the customer, entails the termination of the T&Cs between Alma and the customer.


Any visible damage and/or qualitative defects of an article or other delivery defect, must be communicated immediately, under penalty of expiry of rights, to customer service at the following address: shop@or-argent.be .


Legal guarantee (only for the consumer) According to the law of September 21, 2004 concerning the protection of the consumer in the sale of consumer products, the consumer has legal rights. All items are subject to the legal warranty from the date of purchase or delivery of the item by the first owner.

Any commercial guarantee leaves these rights intact. General Guarantee To appeal to the guarantee, the customer must present proof of payment on the SITE. For items purchased online and delivered to the address given by the customer, the customer must first contact the customer service shop@or-argent.be, after which the customer will return the item at his own expense to the SA or can deposit it in a store in the network under the OR & ARGENT sign.

The repair of the item does not give any right to reimbursement. Each defect must be noted and reported by e-mail to the following address: shop@or-argent.be. The guarantee (commercial and/or legal) is never applicable to malformations appearing as a result of accident, negligence, fall, abnormal or incorrect use, use for incorrect purposes, change or adaptation of the item, poor maintenance or following normal wear and tear.

Right of withdrawal


The user must use the form accessible in his customer area (requiring a login and password) and select the product(s) he wishes to cancel the purchase. He will be able to follow the progress of his return in his customer area (requiring a login and a password).

Customers who wish to exercise their right of withdrawal must, within 15 calendar days after the communication of their decision to withdraw from the contract, send the items at their own expense to the following address: S.A.Paul Doutrepont – Or & Argent Rue du Brou, 53 4800 Verviers Belgium Only items in good condition and without visible damage can be returned.

Will not be accepted as a return under any circumstances:

  • Soiled, damaged or incomplete items
  • Custom-made items

GOLD & SILVER items purchased online will not be refunded in stores or other distribution channels.

Achieving Validity - Non-Waiver

If a definition of the conditions is declared illegal, invalid or void, in no case the validity, legality and application of the other conditions will be called into question at that time. Failure at any time on the part of SA to assert rights under any of these conditions will not be considered a waiver of the other conditions and will not affect its rights.

The site's customer service

SA customer service can be contacted by e-mail at shop@or-argent.be or by post at the following address: Rue du Brou, 53, 4800 Verviers, Belgium.

Delivery costs and time

Orders will be delivered by post, courier or jewelry store. Delivery costs are clearly indicated when selecting the delivery method and during checkout.

For orders to be collected from a jewelry store, the availability period is 1 to 5 working days in all jewelry stores except the Mons jewelry store where this delivery method is not available.

Gift Vouchers

For an online gift voucher, it is only valid for purchases made on the SITE. For an in-store gift voucher, this is only valid in our stores. A gift voucher remains valid for up to 12 months after issue. If the amount of the purchases exceeds the value of this check, the excess will be paid by the customer according to the usual terms of payment.

It cannot be exchanged for cash or any other method of payment, even partially. It is not replaced if lost. The gift certificate purchased online can be printed or forwarded to another person.

Change Terms

The conditions supplement other conditions to which are explicitly referred as well as the conditions of sale of the AG. In case of contradiction, the conditions in question take precedence. SA has the right to change these conditions at any time without prior announcement. These modifications are enforceable from the time they are posted online and cannot be applied to contracts concluded previously.


The client agrees that electronic communications and back-ups may be used as evidence.

Law Enforcement - Competent Judge

Belgian law applies, with exception of the conditions of private international law concerning applicable law and the Rome I regulations concerning international sales and goods.

The general conditions of SA do not apply to purchases made through other distribution channels, but only through WWW.OR-ARGENT.BE.